Is Absa clear on their own systems?

I have relocated to another nation for work, and I was trying to get my account set up in order to be able to use my Absa bank account to buy necessities online. I have been sent from post to pillar for few days, from different banks to different tellers, from online links to email addresses, and after weeks, absolutely nothing was resolved. to underline the problem, I am in quarantine due to Covid regulations, and because my account settings have not been changed, I was unable to buys groceries online with my Absa account because of the OTP settings. It is an embarrassment, and a huge obstacle.