Is Absa Bank comfortable with their clients being treated in a ******, non-professional manner?

Yesterday I had to call on Absa bank in ****arney, Johannesburg, because even though I had paid my vehicle account, Absa could not track it on their system. I popped into my own bank, FNB, (where I was treated like a valued client) and got proof of payment. I then popped into Absa, where I was treated in the MOST ****** fashion! The enquiries clerk first dealt with the black client BEHIND me, and then dealt with the black client AHEAD of me!Then deigned to deal with me, the lone white person in the queue. When I was finally assisted by someone behind the enquiries desk, she told me SHE DIDN'T KNOW HOW TO HELP ME! I said that she should scan my proof of payment in and email it to their accounts depart. Imagine my surprise when she told me to get FNB to email the document to Absa's accounts department! This surly, unhelpful Absa staff member was too lazy and too uninformed to help me. And I am actually their client! Absa Bank - if this is the calibre of person on your frontline, I can only imagine what the rest of your organisation must be like.

The reason I popped into the ****arney Absa branch in person, was because I was advised to by the person at head office who was dealing with my account! It would appear that the right hand certainly does not know what the left hand is doing.

Absa - I recommend you send your staff to FNB for training in customer care and client service.