Irritation caused by ABSA

<p>I did an application for a limit increase to my overdraft. After waiting the whole week for a response and where I had to call in to get a response yesterday and still didn’t get one I was informed just now that it has been decline due to affordability cause of a debit/payment not reflecting to my account for 3 months. I understand policies and procedures are there in place for a reason but why wasn’t I advised that it needs to reflect for 3 months hence I would not have waisted my time in doing the application now. I still explained to the agent that this is the first month that it has been debited and she said that she will take it off the costing. So getting a sms that states your ABSA overdraft has been provisionally approved already creates a slight perception that you will be approved just to be advise that sorry you can’t due to affordability even after there are things that I don’t pay anymore. I have been a long-standing client from ABSA and this just breaks my trust in ABSA. I am not happy at all.</p>