Irritating credit review process and call centre agent

Good Morning,

Please review your process for managing credit limit increases.

I spoke to a call centre agent called Karabo who went through questions like a robot, cut me off when I was trying to explain something and gave no clarification on how a credit limit had been reached.

I understand that agents need to follow a process but try apply some common sense. Also why on earth are we going through a questionnaire when the agent mentions that they will scan through my credit and income records.

Regards, Indresh