Irregular/Incorrect Feedback

I app**** for a new Virgin Money credit card at the end of October, and after one or two issues in the beginning of the process, to which I responded promptly, I was then informed by an agent that my application had been accepted and that it had been submitted for printing. I then called back soon after and was informed that there was a delay due to a backlog. I then called back to enquire if the backlog had been cleared, and I was then informed that my application had not been accepted, as the department was waiting for FICA to update and could not complete the process till this was done. It is now a month later and I still have not received the card, which is a tremendous frustration as I am due to travel abroad on the 7th of December, and require this card for my trip. I get no feedback from Virgin about issues with my documentation or the process, so that I may facilitate the process. I am merely left to assume the process is in order and I am due to receive my card. VERY DISAPPOINTING!