Irrate., very disappointed and tired of being a doormat to a big business

It's been over a year since I have requested thAt my settlement for my vehicle finance be revised. Please see email below and still no response received to date. The email trail is to just give you an idea of what I actually requested Absa to do besides reinstate my account but since then I sent 2 other hello peter reviews was never contacted by Absa to review the amount owing on this account to date. Its sad disappointing and frustrating to say the least. It was like after they reinstated my account they just did nothing else to look over my account I still am asking how can I owe over 90 thousand rand for a car that cost less that 70 thousand to begin with and after paying over 60 thousand in payments still owe Absa over 90 thousand???? Why does Absa continue to ******* consumers who are working hard to pay off there debts responsibly

Thank you kindly...please advise the amount to be paid monthly and also if the account has been recalculated to the terms of the debt review.

Kind regards Janine Naidoo (Hendricks) Hide quoted text

On 19 Feb 2018 11:41, "Debt Reveiw Terminations" ********** wrote: Good day, Janine

As per your email dated 25 Jan 2018 Ref ********** 5

We hereby to confirm that account re-instated under debt review as per court order, Please adhere to court order installment to avoid terminations

Feel free to contact us for any further assistance

Ablma4q | Payments and Defaults Debt Review | Customer Operations Tel +27 (86) ********** | Email: ********** Absa, Ground Floor, 9 Lothbury, Auckland Park, Johannesburg 2092

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> > > > -----Original Message----- > From: Janine Naidoo ********** > Sent: Thu, 25 Jan 2018 21:04:56 +0200 > To: Debt Reveiw Terminations ********** > Subject: Re: [EC: d0f6a23f] > > To whom it may concern: > > Please find details requested below. > > Id number ********** 460080 > Account number ********** 5. > > Kind regards and many thanks > Janine Naidoo (Hendricks) > > > On 25 Jan 2018 10:32, "Debt Reveiw Terminations" ********** > wrote: > > > Dear Janine Naidoo > > > > Please advise Absa bank account number and ID number to review below > > request > > > > Thank you > > > > Regards > > Absa Debt Counselling- Customer Management RBC > > 9 Lothbury Street, Auckland Park 2092 > > Office : (***) > > ABJV305 > > > > > > > > > > > > > > > > -----Original Message----- > > > From: Janine Naidoo ********** > > > Sent: Mon, 8 Jan 2018 13:46:07 +0200 > > > To: ********** > > > Subject: > > > > > > Please below email trail. I need to have this account reviewed. The court > > > order was forwarded to you via Justin Karelse but his been taken off my > > > case it seems. > > > > > > Can someone please assist me. > > > > > > Kind regards > > > Janine Naidoo > > > > > > > > > Please keep this for your reference. Your ticket number is: > > [#ID: d0f6a23f-Kaho-phkn-iFx9-B6QPkVWOPUqs#] > > > > > > >

Good day, Janine

As per your email dated 25 Jan 2018 Ref ********** 5

We hereby to confirm that account re-instated under debt review as per court order, Please adhere to court order installment to avoid terminations

Feel free to contact us for any further assistance

Ablma4q | Payments and Defaults Debt Review | Customer Operations Tel +27 (86) ********** | Email: ********** Absa, Ground Floor, 9 Lothbury, Auckland Park, Johannesburg 2092

Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way

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> > > > -----Original Message----- > From: Janine Naidoo ********** > Sent: Thu, 25 Jan 2018 21:04:56 +0200 > To: Debt Reveiw Terminations ********** > Subject: Re: [EC: d0f6a23f] > > To whom it may concern: > > Please find details requested below. > > Id number ********** 460080 > Account number ********** 5. > > Kind regards and many thanks > Janine Naidoo (Hendricks) > > > On 25 Jan 2018 10:32, "Debt Reveiw Terminations" ********** > wrote: > > > Dear Janine Naidoo > > > > Please advise Absa bank account number and ID number to review below > > request > > > > Thank you > > > > Regards > > Absa Debt Counselling- Customer Management RBC > > 9 Lothbury Street, Auckland Park 2092 > > Office : (***) > > ABJV305 > > > > > > > > > > > > > > > > -----Original Message----- > > > From: Janine Naidoo ********** > > > Sent: Mon, 8 Jan 2018 13:46:07 +0200 > > > To: ********** > > > Subject: > > > > > > Please below email trail. I need to have this account reviewed. The court > > > order was forwarded to you via Justin Karelse but his been taken off my > > > case it seems. > > > > > > Can someone please assist me. > > > > > > Kind regards > > > Janine Naidoo > > > > > > > > > Please keep this for your reference. Your ticket number is: > > [#ID: d0f6a23f-Kaho-phkn-iFx9-B6QPkVWOPUqs#] > > > > > > >

Thank you kindly...please advise the amount to be paid monthly and also if the account has been recalculated to the terms of the debt review.

Kind regards Janine Naidoo (Hendricks) Show quoted text

Good day Sibiya,

This account was terminated due to none payment, yes , but as I have been struggling since October 2017 to get a payment plan setup which has not happened as yet. I have been in contact with several risk management consultants and no one can provide me with an explanation as to why I am unable to make arrangements since then. This is the reason for the none payment as there is no arrangement made since I've contacted all these people. Nobody is able to assist me and this is so frustrating. I contacted Absa in July - Aug month to explain I was jobless and had no funds to pay this account and was asking for a breather till I started this contract job in September 2017.

All I ever get is "the account is terminated due to none payment. Yet emails were sent to Absa for someone to contact me but no one ever did. After it was realised I was not paying then there was a flurry of text messages and phone calls made to recover the vehicle but when I needed assistance for a breather due to no funds not one person could email or telephone or sms me.

How is it that a person can own a car pay over 67k yet still owe 96k just as interest accumalted????? Now there is a demand for half which is over 45k to be paid upfront which I do not have and then I will be afford the opportunity to pay the balance of also over 45k off.

If I do not have this I am threatened with repossession of my car it being auctioned off and the without having my vehicle I get to pay off whats left owing after its auctioned off.

SAD FRUSTRATED HUMILIATED AND TERRIFIED CONSUMER.

Janine Naidoo Admin Clerk Mounties

DSV South Africa (Pty) Ltd 15 Concorde Crescent Airport City Airport Industria 7490 Cape Town, South Africa

+27 21 ********** Tel ********** www.za.dsv.com

-----Original Message----- From: Sibiya, Nqobile: Absa ********** Sent: Wednesday, January 31, 2018 3:36 PM To: Janine Naidoo - DSV ********** Subject: FW: Reinstatement of debt review [EC: 86c7***e]

Good day Janine ,

Please see note below , as per the request dated the 08/01/2018.

Acc no : ********** 15

- Kindly be advised that we have perused the court order however the client is not paying the account as per the granted court order.

Therefore the account will be terminated under DC.

Thanks

Regards

Nqobile Sibiya | Debt Review Officer | DC : Terminations ABNS816 Absa, [9 lothbury Avenue , Auckland Park 2001] Absa.co.za

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> -----Original Message----- > From: Janine Naidoo - DSV ********** > Sent: Mon, 8 Jan 2018 07:34:52 +0000 > To: ********** ********** > Subject: Reinstatement of debt review > > > Good day, > > Please note that I was placed under debt review in September 2011. > Absa was supposed to adjust my payment term but did not do so, I was retrenched in December 2015 and continued to pay this account. > Last year June it became too much and I stopped payment due to having no funds available. > > I was then contacted by Justin Karelse who I thought was handling my case. I started a contract job in September 2017 and when contacted by Justin Karelse was aiming to make arrangements for a payment plan which never happened as Absa just terminated my debt review due to non payment. > > I have been corresponding via with the debt review department but was told to email my consented court order to your department. Can someone please contact me as I am willing to pay this account but have not been able to contact anyone with regards to making arrangements to pay this account. > > My number is ********** > > [Description: ********** ********** ] > Janine Naidoo > Admin Clerk > Mounties > > [Description: ********** > > DSV South Africa (Pty) Ltd > 15 Concorde Crescent > Airport City > Airport Industria 7490 > Cape Town, South Africa > > +27 21 ********** Tel > ********** ********** > www.za.dsv.com<http://www.za.dsv.com/> > > From: Nicole Engelbrecht - DSV > Sent: 08 January 2018 08:29 AM > To: Janine Naidoo - DSV > Subject: > > > > > [Description: ********** ********** ] > ________________________________ > Nicole Engelbrecht > Admin Clerk > Mounties > > ********** > > DSV South Africa (Pty) Ltd > 15 Concorde Crescent > Airport City > Airport Industria, 7490 > Cape Town, South Africa > > +27 21 ********** Tel > +27 21 ********** Direct tel > > ********** ********** > www.za.dsv.com<http://www.za.dsv.com/> > > > >

Please keep this for your reference. Your ticket number is: [#ID: 86c7***e-BE06-EDW4-pMMv-VRIjDgc4iyfp#]

Important Notice: Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa. This e-mail is subject to terms available at the following link: http://www.absa.co.za/disclaimer. The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer. By messaging with Absa you consent to the foregoing. By emailing Absa you consent to the terms herein. This email may relate to or be sent from other members of the Absa Group. Good day Janine,

Kindly be advised that the we note the content of the email below however we did not receive 17.3 form ( change of circumstance ) in the DC.

Therefore the account remains terminated under DC and for further arrangements please make contact with the product house on ********** .

Thanks

Regards

Nqobile Sibiya | Debt Review Officer | DC : Terminations Tel +00 (0)11 ********** | Mobile +00 (0)60 ********** | Email ********** Absa, [9 lothbury Avenue , Auckland Park 2001] Absa.co.za

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-----Original Message----- Show quoted text