JP
Jeremiah P
1 reviews | Active since Dec 2020
18 Dec 2020, 16:53
Inward Transfer Notification - Reference Number: [DQC***5]
Hello
I have received an international payment since on the 7 of December. Until today ABSA bank does not want to credit the payment into my account. They keep repeating same questions for me to send the reason for the payment and the amendment letter which i have done twice but still they do not credit the payment into my account until today. This really sucks
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
21 Dec 2020, 11:23Dear Jeremiah Peter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply21 Dec 2020, 11:23
Official
Dear Jeremiah Peter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Best regards,
JP
Jeremiah P's updateReviewer Update
22 Dec 2020, 09:24Dear Rezona Louw
I have send you an email yesterday but until now i have no response.
If your bank can not process the payment for me, kindly send the payment back to the sender so that i can receive it through another bank because it is almost 3 weeks now that ABSA is keeping my payment without informing me for any reason. This is unfair to me as your client
I have send you an email yesterday but until now i have no response.
If your bank can not process the payment for me, kindly send the payment back to the sender so that i can receive it through another bank because it is almost 3 weeks now that ABSA is keeping my payment without informing me for any reason. This is unfair to me as your client
JP
Jeremiah P's update22 Dec 2020, 09:24
Reviewer Update
Dear Rezona Louw
I have send you an email yesterday but until now i have no response.
If your bank can not process the payment for me, kindly send the payment back to the sender so that i can receive it through another bank because it is almost 3 weeks now that ABSA is keeping my payment without informing me for any reason. This is unfair to me as your client
I have send you an email yesterday but until now i have no response.
If your bank can not process the payment for me, kindly send the payment back to the sender so that i can receive it through another bank because it is almost 3 weeks now that ABSA is keeping my payment without informing me for any reason. This is unfair to me as your client
Absa's replyOfficial
22 Dec 2020, 11:22Dear Jeremiah Peter Thank you for your posting.
Kindly note our office is still busy with the investigation on your complaint.
Kind regards,Rezona Louw Group Customer Care
Kindly note our office is still busy with the investigation on your complaint.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply22 Dec 2020, 11:22
Official
Dear Jeremiah Peter Thank you for your posting.
Kindly note our office is still busy with the investigation on your complaint.
Kind regards,Rezona Louw Group Customer Care
Kindly note our office is still busy with the investigation on your complaint.
Kind regards,Rezona Louw Group Customer Care
Best regards,