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KB
Kobus B

1 reviews | Active since Jan 2025

12 Mar 2025, 13:49

Investment knock

Hello people. Since my last review(refer 15 Jan 2025 at 12:01) there is over 50 pages of bad reviews on ABSA. I still don't have an answer. Manager of ABSA vdbijl passed the buck lower down, who passed lower down,.....etc. According to me this is a managerial decision, so lower down.....etc. can't help. My complaint started Nov 2024 and up to now no progress has been made. My investment is lying in Absa account without any interest(according to monthly statements) since end Oct 2024. Group Customer Care Social Media manager Chauke promised results since Jan 2025 but nothing happens. I sent regular compaints to the latter who then passes it to vdbil manager who passes it at least 3 steps down. Still no results. I've been a customer of Absa for nearly 40 years and never had so much trouble handed to me

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Replies (3)
KB
Kobus B's update23 Mar 2025, 10:43
Reviewer Update
Nothing has happened yet. Answers sent to me does not include any answers for the questions I posed. Plse take note that I have never cancelled my agreement with absa 1. What I want to know is what interest I received since my investment maturity 2. What is the starting date and maturity date of my investment now and at what interest rate interest have accrued since then 3. What is Absa willing to do to rectify the problem "The client lost interest on the investment as was given wrong information by the branch consultant” as per Mr Marvellus Chauke, Specialist Case Manager: Customer Care e-mail sent 30 January 2025 05:12 PM Keep in mind the value of my investment was in Absa account all the time
KB
Kobus B's update25 Mar 2025, 10:57
Reviewer Update
Mr Chauke, I sent you an answer to your email and I await your response
KB
Kobus B's update25 Mar 2025, 14:59
Reviewer Update
This query has been resolved. The communication with the branch is lacking, but eventually Mr Chauke has ended with a result. Thank you.