Investigators not doing their jobs.

On 22 June 2023 my ABSA account was put on hold as well as a digital lock was placed on the account.This is due to me making big payments after hours.It was said that this is to protect me incase of *****.I understand that.After I have been verified in branch many times and spent countless hours on the phone with absa *****,I am still being told they cannot remove the digital lock.I trade in cryptocurrency and this digital lock has caused many cases on my account which I cannot produce any proof for as I cannot even access my account.There are also many cases that I have submitted over and over again which indicates that the investigators have not even bothered to look at the required documents. I have contacted every investigator even manager who's details I managed to get from consultants during my endless calls to absa.I have yet to be contacted by an investigator.All i get is out of office emails.Never have I heard of a bank holding a client's money hostage nor a client not being able to access their own bank account.Absa has cause the majority of the cases on my account by ignoring my request to then block incoming payments as I cannot complete transactions because I cannot confirm payment.Please assist as absa ***** and investigators are simply not doing their jobs and consultants make me feel as of you have committed a crime.This has caused a great loss of income for me.All I want is for my account to be released and leave absa as this has been a hellish experience.To have to wait to access your own money for 2 months with no notification or communication from them,is preposterous.