***** investigation at ABSA bank

I have reported ***** on my cheque account at ABSA 28 days ago whereby money was withdrawn using the so-called ‘cashsend’ transaction. I also opened a police investigation at the same time. I was told it could take up to 21 days for this investigation. I have been emailing them lately and phoning the ***** line trying to find out their progress on this investigation. I am a pensioner and I am desperate for this money. I get told the investigator will phone me back and email me, nothing ever happens. I am totally frantic about this and assume ABSA will just take their time, or possibly they not even investigating it. I would like to make other people aware of this type of service you get when reporting *****. It’s disgusting and pathetic that ABSA treat their clients like this regarding ***** and especially when you are a pensioner and this money is desperately needed.