GB
Gisela B
1 reviews | Active since Jul 2021
29 Jun 2025, 22:38
Interst rates
Interest rates was reduced end May 2025, yet my linked vehicle has not been reduced and we are going into JULY. I suggest that you deduct the discounted R30 for June with the July's premuim. The worse service ever.
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Replies (3)0
Replies (3)
Absa's replyOfficial
30 Jun 2025, 10:27Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply30 Jun 2025, 10:27
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
GB
Gisela B's updateReviewer Update
01 Aug 2025, 05:32Once again the rate reduced wit 0,25 points, but I haven't received any rate change notification for my car loan as I did with my homeloan that is also with absa. What is the point paying the old rate when it has been adjusted nationally. This unfair to change my homeloan day after announcing and my car loan almost a month later. According to me both should change. Update my rate change letter for my car as soon as possible.
GB
Gisela B's update01 Aug 2025, 05:32
Reviewer Update
Once again the rate reduced wit 0,25 points, but I haven't received any rate change notification for my car loan as I did with my homeloan that is also with absa. What is the point paying the old rate when it has been adjusted nationally. This unfair to change my homeloan day after announcing and my car loan almost a month later. According to me both should change. Update my rate change letter for my car as soon as possible.
Absa's replyOfficial
01 Aug 2025, 14:33Thank you
Best regards,
Absa's reply01 Aug 2025, 14:33
Official
Thank you
Best regards,