GS
Gerry S

1 reviews | Active since Aug 2009

01 Aug 2016, 10:42

Internet transaction disappearing

<p>On Friday night at 19h16 I authorized my VAT return on ABSA's internet site. The transaction went through without problems. On Sunday I logged into internet banking, and saw that the VAT money was not taken from my account. I found it strange, but we did a payment of one of our accounts, and then also authorized the EMP payment for SARS.</p> <p>On Monday morning, not one of the 3 transactions were showing on our bank statements. I phoned ABSA, and the person (Zayiid) on the telephone help site insisted that nothing was wrong, as no errors were showing on the system. 3 transaction just disappeared over the weekend, and ABSA think there is no problem!!! I have CCTV evidence that I did the transactions. So ABSA please respond ASAP. </p>

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Replies (1)
Absa
Absa's reply01 Aug 2016, 11:56
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,