Internet service

So it seems Absa closed my complaint without even sorting it out, when I told them I won't close it U ntill we are sure the problem will not persist. and once AGAIN my mother internet has been cut off.bin my previous complaint I said that they reinstate it for two days and the she is cut off again. The story is that she never had any moneybin her account when they trybyo devitbher for the internet service, however went she went in two weeks ago to sort this out she was told that no one had ever attempted to debit her aaccount for this service. Which means fault lays with whichever deoartmentbis responsible for debuting by clients for the internet service. When Themba called her on Friday he didn't even have the decency to get all the required info first before he called her. He called to say there is no money in her account, when she said this is impossible he then said okay let me check. I mean? she is at her wits end, with so many bank institutions available why do we need to struggle with one that can't care less about the small issues of a client that will make their life more convenient. Thanks for nothing Absa