Internet *****/Poor service

3 Weeks ago I was the victim of internet *****. I did not receive any notification that new accounts were being created and did not receive any pin request, but still my bank account was emptied. I did report this matter to the police and with my case nr went back to Absa just to be informed that I will now have to wait about 30 days for their internal investigation. In the meantime I have no other source of income and I am being threatened to be black listed and my power is going to be cut. I have gone back and forth to the bank, but to no avail even though I have been banking with Absa for more than 30 years. When I phoned Absa's ***** department and informed them that other banks assist their clients much quicker I was told: "This is Absa's policy we are not the other banks". I am appalled by this situation and can not believe that as a client of Absa I am being treated this way.