AF
Aneli F

1 reviews | Active since Oct 2013

09 Jan 2018, 08:16

Internet ***** from my bank account

<p>On the 2nd of November 2017 R10,000 was ****** from my bank account via internet *****. I immediately reported it to the ***** department of ABSA and I was informed that they could see the transactions (ABSA ***** nr ********** ) but could not transfer the money back because it must be investigated. I also reported it to the Stellenbosch police which opened a ***** case. After numerous calls and e-mails to the ***** Department in Johannesburg I was informed by Zimbini Cele that I will be contacted within 30 days with the outcome, but up to date I am still waiting for any response from ABSA, which I really think is pathetic service. At the end of November I was called 21:00 in the evening by ABSA informing me that they can see that my internet account has now been deleted and that I must go to ABSA to reconnect the internet - what a joke so that ABSA can ***** my money again! What more must I do to get any response from ABSA so get my money back.? I hereby would like to warm people - please do not use INTERNET BANKING as ABSA will ***** your hard earned money, no matter what they will tell you about security nonsense.</p>

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Replies (1)
Absa
Absa's reply09 Jan 2018, 13:48
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd