1 reviews | Active since Oct 2015
Internet *****
On the 3 Sept 2015 I got no less than 6 messages , on my Nokia, that my account was going to be ported.. .This all took place without my permission or consent. The next moment my signal was gone.My number was ported to M.T.N. (USD ***) , I went to Absa Bank the following, day ,as my internet banking was blocked. I could not gain access to my internet banking. The lady at the Customer counter said , they suspected ***** , therefore my account was blocked. We changed my pincode and my phone number. Only two day later did I access my internet banking again, only to find out that my money was moved from one account to the next. Two amounts were moved out of my account, without my consent.Then started my journey with the ***** Department. EllenRamotsehoa at Absa ***** was the first investigator. There after a lady by the name of Mapula took over the investigation. For the last five weeks I have been trying to find out about any progress on this matter, without any joy. Whoever I speak to, on any given day, always promising to get back, but they never do. Two weeks ago my Phone's signal was reinstated without any communication from Vodacom or M.T.N. STRANGE but TRUE.
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
