Internet fees

This is now the second month that my internet banking fees are more than R500. I have a savings account and a cheque account, my sevice provider is Vodacom. I have complained via email and some lady from the call centre phoned me. I've asked her how they get to charge me more than R500 for internet banking. I explained that I have several friends that also bank with ABSA and no one's internet banking fees is more than R200 per month. I also mentioned that some banks don't charge any internet banking fees. Her reaction was to join the other banks and she hung up on me. I've again complained via email to ABSA and their reaction was that they are very sorry for my frustration on the matter and gave me another \complaint email address". Nothing was done yet!!!"""