1 reviews | Active since Jul 2016

21 Jul 2016, 13:24

Internet fees

<p>Posting this on behalf of my 91 year old mother. Because of her age she registered for internet banking. At the time of registering we were told that NO fees will be payable. She is now charged with a monthly internet banking fee. After several telephonic enquiries as well as queries per e-mail we have had no response. </p>

0
Replies (2)
Absa
Absa's reply22 Jul 2016, 06:52
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,

's update25 Jul 2016, 13:55
Reviewer Update

An ABSA employee contacted me on Friday 23 July 8h56. I expected a call from hospital at that stage and asked them to phone back at 10h00. Nobody phoned back. I tried phoning ********** (the incoming no on my phone) at 10h34 resulting in a "the number you dialed does not exist"message. Very disappointed