INTERNET CHARGES??? WITHOUT CONSENT???

<p>I am utterly disgusted by the extra R100 deducted off my account!!!!!!!!!!!!!!! I contacted the internet banking call centre, and was 1st placed on hold twice, after getting through to an agent. He informed me that it was for a debit order that haven't gone off 1first..when I told him it's impossible as I am aware of all debits that are deducted, and have never had any non payment issues with that. I was placed on hold again, this time the excuse was, I am being charged for internet banking charges??????????????? I have had this account for more than 2 years, and why would I now suddenly have to pay for internet banking?????????? My contract clearly stated it's a free service, I would never aloow a bank to further rip me off with R198 in service fees for banking!!!!!!!!!!!!!! No ways I am moving my account, BUT i want my R100 back that was deducted without my permission................I URGENTLY WANT FEEDBACK, AS I WANT TO INFORM MY EMPLOYER THAT MY BANKING DETAILS HAVE CHANGED.</p>