HC
Hendrik C

1 reviews | Active since Jun 2013

23 Feb 2018, 22:53

Internet banking unavailable

I Think it pathetic that your internet banking service shuts down at just after 22h00 in the evening for an update. Some of us do work during the day and it is the only time that it is possible to connect to your internet service. Why can't you move that to after midnight when most people will most likely not be using your service. I think it is most pathetic and annoying!

0
Replies (2)
Absa
Absa's reply26 Feb 2018, 14:21
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply28 Feb 2018, 14:44
Official

Dear Customer

I have sent you 2 emails requesting your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd