Internet Banking transaction
<p>On the 6 April 2017 I was buying airtime on the Internet banking. My intention was to purchase a R100 airtime. I remember the option I choose was R100, but when an Telkom sms come it reflected my phone was successfully recharged with the R1000 airtime. I immediately went in to Absa to request for an assistance to reverse the amount, because I didn't need that much airtime. They said they can't reverse the amount, I've already received the airtime. I went to Telkom to request that they can refund me I really don't need that much airtime and I was not intending to buy that much airtime. </p> <p>I need assistance with the above issue, I request to be refunded I haven't used the airtime. </p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
