1 reviews | Active since Apr 2017

07 Apr 2017, 05:31

Internet Banking transaction

<p>On the 6 April 2017 I was buying airtime on the Internet banking. My intention was to purchase a R100 airtime. I remember the option I choose was R100, but when an Telkom sms come it reflected my phone was successfully recharged with the R1000 airtime. I immediately went in to Absa to request for an assistance to reverse the amount, because I didn't need that much airtime. They said they can't reverse the amount, I've already received the airtime. I went to Telkom to request that they can refund me I really don't need that much airtime and I was not intending to buy that much airtime. </p> <p>I need assistance with the above issue, I request to be refunded I haven't used the airtime. </p>

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Replies (1)
Absa
Absa's reply07 Apr 2017, 12:40
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,