Internet banking technical team unable to solve notifications

Since the introduction of the notify-me norifications in the early 2000s, I was a very happy customer. Able to track every movement in my account. Which came in handy at one point in 2012 when my card was cloned and we were able to trace in real time, the *****ulent transactions that were happening while I was standing in the bank with my card in my hand.

Fast forward to 2024, where technology has evolved drastically, so are the ****mers and I am sitting without notifications and NO ONE at ABSA can assist me. Not even their technical people responsible for writing the code.

Sometime in July 2024 I started receiving both the sms notification together with the in-app notification. I prefer the in-app because it's more private & secure because one has to log in to view the notification, whereas the sms just pops up with all the information. On 25 July 2024 I sent a message to the App Developers to assist me turn off the sms notifications because I thought it must have been an app setting which I failed to find in the App. They responded on 07 August saying I should change my settings in the App, like what the hell do they think I was doing all this time? Fine then I called ABSA that very same day to get assistance from technical people on the phone, I was told it cannot be done on the phone for security reasons I need to visit the branch.

On 9 September I visited the Menlyn branch and they deleted my whole notify-me profile. When I tested it, I realised that I am not getting any notifications at all. She said she reset it & all was well and should be working in 24hrs. Only to realise later that I was now only getting sms notifications, the in-app was not working. I spent 1,5 hrs in the bank for this.

On 19 September I went back to the branch, this time they deleted again. Tried to reset & it was not working, called support to no avail & logged a ticked with support & was promised that they would get back to me in 24 - 48 hrs. NO ONE came back. I spent close to 2hrs in the bank for this.

On 3 October 2024, I responded to the email that was sent to support with the reference number asking for feedback and they flatly ignored me.

Now today I went back to the branch and again, calls were made to a whole lot of people who were unable to assist me. Notify me profile deleted but this time they were unable to reinstate it. Not even sms or email. It seems to get worse with every visit, now I have zero notifications. I always leave the branch worse than I came in, with a reference number and logged tickets. Today again, I spent 2hrs in the bank.

Obviously ABSA thinks I have too much time on my hands to be visiting the branch so many times. Their internet banking technical people are useless for failing to solve such a small matter as notification. As a developer myself, this frustrates me even more because how difficult can it be to turn on and off an idicator. And why is it not an option in the app, gor me to choose what kind of notification I want. Now I am subjected to checking my App a million times a day to see if there was no movement. This is beyond tiring and stupid. For peace of mind, someone must tell me why I should still be with ABSA after the treatment I received, even after being a loyal client for decades