1 reviews | Active since Sept 2016
<p>BIG gripe to air! On 31st Nov apparently my internet banking subscription was suspended due to ABSA not being able to collect the fee of R100+ - yes my account was below that amount but they could have simply put my account into minus as they have done previously and whenever my salary etc. came in it would have automatically deducted. Never in my life have I had internet banking suspended!!!! REALLY! I now cannot access my account electronically and have to call them to reconnect it when there is money in my account. I am moving to a bank that does not simply cut one off for the sake of R100 or so. They know exactly how much money moves through my account regularly and still don't care. Not even a courtesy call or sms to inform me. I also am not happy with the bank charges for internet banking. I mean really - I am YOUR customer and not the other way around. I use my internet to connect - not yours. But of course having some of the highest bank charges in the world doesn't seem to register with most SA banks. NOT HAPPY! Rip the consumer off is par for the course nowadays.</p>
Dear Mandy
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Mandy
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Hi Nthabiseng Sibande thanks for the reply but I am still waiting for a response and also still cannot login to my internet banking. I'm STILL an unhappy customer (2 days later) and changing to the bank that hopefully want to help customers promptly and not hinder them by cutting off their internet banking!
Regards
Mandy
Hi Nthabiseng Sibande thanks for the reply but I am still waiting for a response and also still cannot login to my internet banking. I'm STILL an unhappy customer (2 days later) and changing to the bank that hopefully want to help customers promptly and not hinder them by cutting off their internet banking!
Regards
Mandy
Hi Mandy
Apologies for the delay. The matter is with our digital division for investigation. Please bear with us as we are still busy with your matter. We will revert to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Hi Mandy
Apologies for the delay. The matter is with our digital division for investigation. Please bear with us as we are still busy with your matter. We will revert to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
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