AR
Ane R

1 reviews | Active since Jun 2014

21 Aug 2015, 08:06

Internet Banking - Sure Check

This sure check is a piece of **** that ABSA have builded in on their internet banking. <br> <br> When I create a beneficiary it works perfect but the moment I want to pay my beneficiaries it does not work. It just doesn't send me the sure check to my phone to select the agree option. I have resend it multiple times and still it does not come through. <br> <br> So I phoned the help line. What do they tell me - sorry its your phone. The sure check does not work so well with the IPhone. So I can't pay my beneficiaries because I have an IPhone and the sure check does not work with that? So they make me enter an url where I can log into the old interface and try paying them from there. 1) I'm not even sure if its safe or secure but I logged in cause I really need to make payments. 2) It still gave me the sure check when I wanted to pay my beneficiaries. Took me 5 attempts before I finally got it on my phone to pay. <br> <br> I'm sorry but this is unacceptable. ABSA is a multi billion rand company and you can't make sure that your new feature is working with all cellphone models. So that your clients can pay who needs to be paid. Its pathetic. <br>

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Replies (1)
Absa
Absa's reply21 Aug 2015, 09:17
Official
Hello Pixyane,


Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,