Internet Banking Reversal

I have ancidental deposited R2200 on the 19TH August 2017 to the Standard Bank Account, but selected bank name as ABSA. The money could not reach any recepient. I went to the ABSA bank for assistance and I have been advised to send an email to ********** I did that mentioning my problem and they rep**** advise me I should have R160 in my accaount. I did deposit the first R200 which has been debited by other service fee. I went and deposit again and the R160 has been debited. I have been told via email that I will have to wait for 2 to 4 weeks for the money to be reversed to me. Only today the send me the email below.

Dear Mr Mathebula

Thank you for your request.

Kindly be advised that Standard Bank was unsuccessful in reversing the amount of R2 200,00 to your Absa account.

Due to the stipulations in the Banking Code of Practice we cannot assist or give the reason why it was unsuccessful. Your request could be unsuccessful due to the following reasons: Insufficient funds or no authority to debit the third party's account.

Legally Absa cannot access a client’s or company's account without their permission. You will need to contact the third party directly to make arrangements for a reversal.

If you do not know the third party, you need to consult with an attorney to get a court order to compel the specific bank to release the personal information of their client. With this information you can sue the person for unjustified enrichment.

If you require any other assistance or information, please email Absa Email Services at **********

Kind regards

Athaliah Walters Disputes Customer Resolution Absa Service Centre www.absa.co.za

I could not believe it after waiting for the whole month. There is nio third party on the issue and the R160 has been deducted.

Collence Mathebula, Mr