Internet banking poor

<p>I bought electricity Saturday morning via the mobile app. Saturday morning the money went out my account however the transaction said unsuccessful. I waited the whole day thinking the transaction will be *******ed yet nothing happened. I called the Call center the Sunday morning the lady who assisted said her team leader will call me with the token nr. It's now Monday afternoon still no news from absa. I made another transaction yesterday thinking I made a mistake but the same thing happened. I now did 2 transactions purchasing electricity. But no token nr. I'm not happy with the fact that the call center said they will call me and did not even bother. I want my money to be transferred back to my account.</p>