Internet Banking not functional

A complaint that the payments section of my internet banking site is not working and I can therefore not make payments has been met with a very tardy response. An e-mail early on Friday was responded to by an e-mail response late in the afternoon requesting the account number. I duly sent it Monday morning but to date (Tuesday 1.20pm) there is still no action. Question is why didn't somebody call me to get the info on Friday to expedite the process. No that is just too much trouble. Sadly it is the the kind of service I've become accustomed to at ABSA. maybe it is time to change to another bank.