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CG
Colette G

1 reviews | Active since Apr 2013

28 Dec 2017, 17:29

Internet banking lost beneficiaries

I've lost access to all my beneficiaries on internet banking after receiving a replacement credit card and new debit card. I phoned the helpline and was told that someone in branch moved my internet banking to another card. This was done without my knowledge or consent and for no reason that I can see. I've been told I need to go back to a branch again after having specifically visited the branch to have my cards linked to avoid issues. I'm seeing a pattern: go to a branch, someone messes up, go back to a branch where someone messes up again... rinse and repeat about 4 cycles of this now.

0
Replies (6)
Absa
Absa's reply29 Dec 2017, 11:47
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply29 Dec 2017, 11:47
Official

Also provide us with the name of the branch that assisted you please

Best regards,

CG
Colette G's update29 Dec 2017, 12:47
Reviewer Update
Braamfontein branch assisted me. My ID number is ***, account number ***.
CG
Colette G's update30 Dec 2017, 10:14
Reviewer Update
Supp**** information. No follow up from ABSA.
CG
Colette G's update02 Jan 2018, 15:08
Reviewer Update
Sill no follow up. Business has not responded.
CG
Colette G's update05 Jan 2018, 14:10
Reviewer Update
ABSA never got back to me. I phoned again and again went into a branch (several, in fact, with terrible queues and hardly any staff working) to link cards as instructed. Cards were linked in the Braamfontein branch. I still have no access to my beneficiaries.