Internet banking issues 4 years after card ******

I added a savings account to my existing cheque account earlier this week and was told that it would reflect on my internet banking. This was not the case and it turns out that the account is not showing as my internet banking is linked to a card that was reported ****** - FOUR YEARS AGO!! The consultant did not inform me of this when I was at the branch on Monday. In order to reflect this account I would have to reset my internet banking and loose ALL the beneficiaries that I have accumulated over the past four years. How is it possible that the consultant did not advise me to reset my internet banking when I originally app**** for a new bank card when the previous one was reported ****** FOUR YEARS AGO? The service I have received from ABSA has been pathetic in recent months and the only reason why I am not changing banks at present is because the alternatives are not exactly great. I would need to go in to a branch to reset my internet banking to be able to acces my new account and loose all my existing beneficiaries. THANK YOU FOR WASTING MY TIME ABSA!!