DB
Dana B
1 reviews | Active since Jun 2020
08 Feb 2021, 14:45
Internet banking is not working properly, waiste of time
It is impossible to get through to an agent for internet banking. Press 0 to speak to an agent is an option. Press 0 and response i "no selection"
Helpful (0)
Replies (5)0
Replies (5)DB
Dana B's updateReviewer Update
08 Feb 2021, 15:02Vodacom airtime, cannot do airtime transfers for vodacom now for approximately 2 weeks. Vodacom claims its Absa. This is extremely inconvenient and same useless feedback again and again.
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Dana B's update08 Feb 2021, 15:02
Reviewer Update
Vodacom airtime, cannot do airtime transfers for vodacom now for approximately 2 weeks. Vodacom claims its Absa. This is extremely inconvenient and same useless feedback again and again.
DB
Dana B's updateReviewer Update
08 Feb 2021, 15:03100.%. Absa has become a very difficult bank to do business with
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Dana B's update08 Feb 2021, 15:03
Reviewer Update
100.%. Absa has become a very difficult bank to do business with
Absa's replyOfficial
08 Feb 2021, 16:01Dear Dana Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply08 Feb 2021, 16:01
Official
Dear Dana Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
DB
Dana B's updateReviewer Update
09 Feb 2021, 10:14From Absa, a lady called Lisle Gray phoned me and with a sense of urgency assisted me to resolve all my issues. Thanks to her i can now continue transacting. Thus Absa has followed up and resolved my problems in a good turnaround time.
DB
Dana B's update09 Feb 2021, 10:14
Reviewer Update
From Absa, a lady called Lisle Gray phoned me and with a sense of urgency assisted me to resolve all my issues. Thanks to her i can now continue transacting. Thus Absa has followed up and resolved my problems in a good turnaround time.
Absa's replyOfficial
09 Feb 2021, 13:12Hi Dana,
Thank you so much for taking your time to share this feedback with us. We have communicated your appreciation to Lisle and Management. Thank you once again.
Basani
Thank you so much for taking your time to share this feedback with us. We have communicated your appreciation to Lisle and Management. Thank you once again.
Basani
Absa's reply09 Feb 2021, 13:12
Official
Hi Dana,
Thank you so much for taking your time to share this feedback with us. We have communicated your appreciation to Lisle and Management. Thank you once again.
Basani
Thank you so much for taking your time to share this feedback with us. We have communicated your appreciation to Lisle and Management. Thank you once again.
Basani