Internet banking *****

On 4 Jan 2018 my internet banking was hacked. An unknown person listed himself as beneficiary on my bank accounts (I did not receive an OTP sms to authorise) and managed to do inter-account transfer on my accounts where after he transferred R102 000 to himself, also an ABSA customer. After 3 weeks of "investigating" I received a repudiation letter - sorry for you loss, we won't reimburse you. I reported the matter to SAPS and ***** case was opened. When ABSA was subpoenad to deliver copies of all documents to SAPS, they failed to provide copy of ID and proof of address for the person who received the funds from my account. So how did this person even manage to open an account at ABSA? ABSA's negligence delaying my ******** case!! On Thursday, 31 Jan 2018 I had to pay my massive credit card installment (as a result of the *****) and hours later received an sms that someone has again logged into my account...and it certainly wasn't me!I am switching banks tomorrow.