Internet banking fees

An amount of R270.30 was taken out of my account for internet banking fees on the 30th, I went to an ABSA branch (Roggebay) to try and find out why money was taken out of my account, the consultant told me he could not see any transaction that could have caused internet bank fees of R270.30, he then sent an email to [Email Removed] that was on Monday(04/05/2015) and told me they would get back to me, to date I haven't received a reply, I have tried calling internet banking and I keep getting referred to different departments. I am soo disappointed and frustrated with absa,, this money was meant to be used to buy my bus ticket, i want my money reversed bank into my account with interest as i have had to borrow money, as you can see my account is on a minus because of this transaction.