sC
shaun C

1 reviews | Active since Feb 2015

12 Aug 2015, 18:57

Internet Banking Erorrs With No Help

I have spent the last hour and a quarter trying to make one simple internet banking payment to my medical aid who will no longer cover me if I do not pay, as any service provider rightly will do. I have been plagued with errors and unsuccessful payments.<br> <br> I have called the help line and was cut off mid conversation with no call back after hearing my predicament.<br> <br> I'm afraid that this might be the last straw for me with ABSA and Standard Bank may have a new customer by the end of the week. This is not the first time I've had issues with ABSA internet banking, who for some reason can't get step one right but feel the need to upgrade to things like SURECHECK that has failed more times then worked for me.<br> <br> Overall my experience with ABSA over the past 15 years that I have been a client has deteriorated to a point where I do not see them as a functional bank anymore.<br> <br>

0
Replies (1)
Absa
Absa's reply13 Aug 2015, 10:20
Official
Hello AceDawgy,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd