LS
Lourens S
1 reviews | Active since Nov 2020
04 Nov 2020, 15:51
Internet banking
I have logged a complaint via Social media, but received no feedback from ABSA> They activated and internet banking on my account without my permission and then still charge me for it. I do not want internet banking. I will log a complaint with the banking ombudsman for this *****.
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Replies (3)0
Replies (3)
Absa's replyOfficial
05 Nov 2020, 09:52Dear Lourens, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply05 Nov 2020, 09:52
Official
Dear Lourens, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
LS
Lourens S's updateReviewer Update
12 Nov 2020, 22:42I would just say thanks to Basani, for resolving the matter quickly for and the charges was for statements that I draw via my cellphone.
LS
Lourens S's update12 Nov 2020, 22:42
Reviewer Update
I would just say thanks to Basani, for resolving the matter quickly for and the charges was for statements that I draw via my cellphone.
Absa's replyOfficial
13 Nov 2020, 10:24It is my pleasure, Sir.
Basani
Basani
Absa's reply13 Nov 2020, 10:24
Official
It is my pleasure, Sir.
Basani
Basani