RM
Rasekopo M
1 reviews | Active since Sept 2011
05 Oct 2016, 21:42
Internet banking charge????? ***???
<p>I want to query this transaction/charge that happened on the 30th sep 2016 on my credit card account.</p> <p>The transaction is for R60 and the description on the statement is</p> <p>INET/MOB FEE/FOOI</p> <p>Please get back to me with a proper explanation as i tried calling the call center but the consultant (zaneli) i spoke to didnt seem to know her story.<br />First she tells me that it is a cash withdrawal fee. . After stating that i have never withdrawn from this account this month she then tells me it is a subscription for something i have subscribed to i then told her i have never and will never subscribe to anything using my credit card then after putting me on hold for a minute she tells me it is internet banking fee. Like really? Since when do we get charged internet banking fees? ***????</p> <p>Please investigate the charge and let me know exactly what it is for.</p>
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
06 Oct 2016, 08:02We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team
Best regards,
Absa's reply06 Oct 2016, 08:02
Official
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
One of our resolution consultants will contact you and assist. Do expect communication soon.
Regards,
The Virgin Money Team
Best regards,