Internet Banking Broken AGAIN

Good Day ABSA,

I am yet again forced to log a complaint on your service.

I went into my branch today to remove my banking app from my old phone.

I specifically asked your consultant if I still have access to my internet banking as I need to do a transfer today into my loan account.

After getting home and testing, My internet banking tells me the service has been canceled. Ive tried to also reinstall the ABSA banking app and after taking 20 minutes to follow the apps ridiculous face scan camera that doesn't work, I finally got it to scan my face just for the app to tell me that the app cannot be activated and I must link it through my internet banking which is of course, NOT working.

I have to make a payment today towards my loan and thanks to you, I cannot honor the arrangement and I'm certainly not going to drive back to branch to correct your mistake. I cannot even log into my accounts to retrieve the loan account number to pay from an external account and I certainly will not be held liable for the timely failure of my payment as a result of your actions.

These constant issues are the exact reason I'm trying to pay off my debt with you and leave your bank.

My requirements from you now is as follows:

1) Fix my internet banking 2) Notify your loan department that payment will be late as a result of your actions as I went into the branch to make sure I would be able to use my internet banking and your consultant confirmed it was not cancelled.

You are making it extremely difficult to recover the relationship and use your services.