Internet banking blocked after Sim Swap.

One of countless bad experiences with ABSA. I did a sim swap after my phone was ******. When I tried to use internet banking I was told that due the to sim swap internet banking have been locked and given a number to call (no other information about the process). I called the number given and was told the block would be lifted. Days later internet banking is still locked. I call ABSA and am told that nothing has been done (apparently someone "tried to contact" me?) and must start again from scratch. I go through the security questions process again and then am told I must go into a branch. New Years resolution to change my bank in 2018.