Internet banking: Beneficiary Record beyond 12 transactions

<p>My company have a business account and we are regarding loyal longtime clients of ABSA. Recently i underwent an internal audit and came accross some suspicious online banking transactions. Upon further investigation, I was only able to see the last 12 payments made to a certain beneficiary. I needed to see each and every payment that has been made to a particular beneficiary (I cannot go by bank statements since only the reference that the payee entered, shows on the bank statement (it was clear that the wrong references were used by the payee) My business relationship manager advised that I should contact Absa Online division, which I did. The operator informed me that Absa can indeed trace all payments made to a specific account number up until 1991 and needed to send my request to ********** I did not receive any response until 5 days later when I sent a second email. They advised that I should send specific wording (whereby I agree to the transaction costs) to absa@absa, who responded 3 days later that I should approach my business relationship manager (who referred me in the first place) and that they are unable to assist. I am at wits end since every online banking operator tells me another story with another protocal to follow. Clearly they are not informed ! It has now been a month since my first request and is defeating the object, ie. internal audit and everyone has had enough time to cover their tracks.</p>