Internet banking beneficiaries disappeared

When I logged onto Absa internet banking on 24 September 2015 I found that myonline beneficiaries had disappeared. I contacted Absa who spent a large amount of time telling me to try different browsers, reboot my PC, etc, despite me telling them that the beneficiaries had also disappeared from my mobile app. It turned out to be because my credit card had been 'upgraded' without a request on my part, and without them informing me. I was told to visit a branch to have my beneficiaries restored. I have emailed them twice now and they REFUSE to correct the ERROR THEY CAUSED for \security and mandate restrictions". They \""apologise for any inconvenience'. For the record"