Internet Banking and Mobile App Blocked

I have never been disappointed with the floor staff at my branch , they are always willing to assist and go the extra mile. The call centre staff though! I have 3 active accounts with you , all being billed for online banking and banking fees. The one i transact from , the cheque account i pay fees for this yet ive been blocked on mobile banking and online banking because the fees for the savings account is not up to date. Can this please be unblocked so that i can transfer the funds over and clear it!