Internet Banking and App

Item: Absa
Rating: 1
Author: SHEENA C

I called in over 5 times today and was given different feedback evertime (reset it on the app and the app say reset it online and online doesn't do anything) and in the end I was told to go into the branch to reset my passcode/password. I had 2 people hang up on me.

Helpful (0)

Replies (2)

Absa's replyOfficial

06 Feb 2018, 07:18

Dear Customer

Thank you for bringing this matter to our attention.

Please accept my sincere apology for any inconvenience we may have caused you.

Kindly provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

Absa's reply06 Feb 2018, 07:18

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please accept my sincere apology for any inconvenience we may have caused you.

Kindly provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

SHEENA C's updateReviewer Update

06 Feb 2018, 19:05

Hi Claudette, My ID number is ***

SHEENA C's update06 Feb 2018, 19:05

Reviewer Update

Hi Claudette, My ID number is ***

Internet Banking and App

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