sS
strydombarend S

1 reviews | Active since Aug 2016

13 Dec 2019, 09:17

Internet banking always off because of fees, no service no fees

I have been to the branch 6 times in December to have my internet banking reconnected because of cost recovery for less than R200

Every time I put R200 in my savings account to cover the cost, another cost is incurred and the internet banking is disconnected again.

ek is gatvol and if this service is not restored by 12 o c lock today, I am going to move my account to Capitec where the internet banking service is always on

my average salary of R40,000 is paid into this ABSA account from where I do redistribution via internet banking.

If you can't handle it, please let my know

0
Replies (1)
Absa
Absa's reply13 Dec 2019, 14:26
Official
Dear Ben
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value Management
Absa Bank Ltd