Internet Banking Access .... .

I had a Complaint iro Absa Banks Poor Client Service in relation to Correcting Access to my Internet Banking, & must say that certain staff members were absolutely impossible to communicate/ deal with ... , as they either did not know how to deal with my query so passed the buck or just ignored my e-mails, as no one ever came back to me unless I sent a 2nd/ 3rd follow-up e-mail (that included Management).

On the other hand there were 2 staff members that were fantastic & finally my query was resolved on Friday the 25th January 2019, after month of issues & one person saying that it can not be done & another said it can & resolved it 2 days after receiving the request, that after many an e-mail was sent to the Bank about applying the Absa Values ( treating the customer fairly, putting the client first, taking accountability etc etc ...).

I also asked for further assistance on another issue I needed advice on, however to date have had no feedback what so ever in this regard, so will deal with that issue another day & with a different Department ... , & can only hope that it will not take months to resolve.