Internet Banking ABSA Beware

I tried to contact ABSA internet banking telephonic-ally on Thursday 21st November 2019 through the listed 0860 and 011 numbers ( note these numbers are the numbers listed for a customer to utilise if they are worried about potential ***** on their account , pretty important I guess ) . Upon calling said numbers an electronic voice advises they are busy and immediately disconnects one , I was astounded that this is the method of response .I mailed the Absa e mail address and received an automated response . I received an e mail this morning with no foundation / solution / attempt to assist me in my enquiry ( in fact they didn't even ask why I was contacting them ) . This was followed by a further e mail advising that my enquiry was closed , i hadnt even responded and they didn't even know what my query was . I contacted another complaints line and they informed me that the complaint is closed and all I can do if i contact the Ombudsman is refer to the complaint number .

Forget the absolutely non existent service but think about how many cases we have heard of where banks defend themselves on any claims related to hacking / ***** , if my reason for contacting the bank was for a concern over ***** i would have had no response and they would more than likely absolve themselves !!!!!!!!!!!!

As an aside the footnote on their automated e mails is " At Absa we are committed to giving you exceptional service " Nothing could be further from the truth