PL
Peter L
1 reviews | Active since Feb 2022
22 Nov 2023, 09:53
Internet banking
I act for the Treasurer of Maria van Riebeeck Klub , Help die Kind Fonds. The Klub has authorized me to act whenever necessary with Absa ( Absa has the relevant resolution) 1. I endeavored to make a payment on Monday to an existing beneficiary. A verification was requested. It was sent to my wife’s cellphone but not a direct sms. It seemed go to the app? Why? 2. Loading new beneficiaries can now only be done via an app. Why? 3. Payments. Why is the payee name not reflecting on bank statements, 4. Using Absa internet is of late anything but user friendly. I have a Standard Bank account and my internet banking is so easy and straightforward
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Replies (5)PL
Peter L's updateReviewer Update
22 Nov 2023, 11:18Absa still has a long way to go to resolve my problems. I will wait and see what develops
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Peter L's update22 Nov 2023, 11:18
Reviewer Update
Absa still has a long way to go to resolve my problems. I will wait and see what develops
Absa's replyOfficial
23 Nov 2023, 13:24Dear Peter
According to our system, Martha Maria Botha is the Treasurer which means we can only provide an update to her.
Your name does not appear on the system.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
According to our system, Martha Maria Botha is the Treasurer which means we can only provide an update to her.
Your name does not appear on the system.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply23 Nov 2023, 13:24
Official
Dear Peter
According to our system, Martha Maria Botha is the Treasurer which means we can only provide an update to her.
Your name does not appear on the system.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
According to our system, Martha Maria Botha is the Treasurer which means we can only provide an update to her.
Your name does not appear on the system.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
PL
Peter L's updateReviewer Update
23 Nov 2023, 14:29Absa advise that I don’t have the authority to act on behalf of the Maria van Riebeeck Klub and related companies. I have forwarded them the relevant resolution which was emailed to Absa in July. Absa is obliged to respond to me
PL
Peter L's update23 Nov 2023, 14:29
Reviewer Update
Absa advise that I don’t have the authority to act on behalf of the Maria van Riebeeck Klub and related companies. I have forwarded them the relevant resolution which was emailed to Absa in July. Absa is obliged to respond to me
Absa's replyOfficial
23 Nov 2023, 17:19Dear Peter
The banker will respond to you.
The banker will respond to you.
Absa's reply23 Nov 2023, 17:19
Official
Dear Peter
The banker will respond to you.
The banker will respond to you.
PL
Peter L's updateReviewer Update
23 Nov 2023, 18:56I am very disappointed at ABSAs response. I advised the Relationship Manager of my approved status with Absa. That the said party did not record everything on the Absa system is not my fault. I don’t believe Absa wants to answer the questions I have raised
PL
Peter L's update23 Nov 2023, 18:56
Reviewer Update
I am very disappointed at ABSAs response. I advised the Relationship Manager of my approved status with Absa. That the said party did not record everything on the Absa system is not my fault. I don’t believe Absa wants to answer the questions I have raised