Internet banking

I made a transfer from my ABSA account via internet banking on the 7th of April. I contacted ABSA just after I made the payment to find out when the money will show in the recipients account and ABSA confirmed it will be the next day which would have been the 8th of April. I spoke to Mel over the phone as well as at the branch in Durbanville and she keeps on telling me that the money will show the next day. To date the money does not show in the recipients account and the money is not showing in my account anymore. I have spoken to Mel again today at the branch and she is unable to tell me what happened to the money I transferred.<br> I need urgent assistance