Internet Bank Fee

Item: Absa
Rating: 2
Author: Keenan J

Good day,

I want to query an internet bank fee of R198.75 for the month of March 2019. My account is a Gold Value Bundle account that is R107 pm that has supposedly zero charges for transactions however I am charged internet bank fees. I wonder how long this has been going. If I don't get any joy from this complaint then I will move back to Nedbank or FNB.

Regards,

Keenan James

Helpful (0)

Replies (3)

Absa's replyOfficial

01 Apr 2019, 15:33

Hi Keenan,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact within the next 2days. Thanks.

Absa's reply01 Apr 2019, 15:33

Official

Hi Keenan,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact within the next 2days. Thanks.

Keenan J's updateReviewer Update

04 Apr 2019, 11:27

Good day, Thank you for the swift response from Carmen at the McIntyre branch. Very good customer care from her and the Manager at the branch. Well done Carmen. I am a happy client now!!

Keenan J's update04 Apr 2019, 11:27

Reviewer Update

Good day, Thank you for the swift response from Carmen at the McIntyre branch. Very good customer care from her and the Manager at the branch. Well done Carmen. I am a happy client now!!

Absa's replyOfficial

05 Apr 2019, 10:03

Hi Keenan,
Thank you so much for the complementary remark for Carmen. We will communicate your appreciation to her. Thanks so much.

Absa's reply05 Apr 2019, 10:03

Official

Hi Keenan,
Thank you so much for the complementary remark for Carmen. We will communicate your appreciation to her. Thanks so much.