INTERNET BANK FEE

<p>I GOT CHARGED R292.40 FOR INTERNET SERVICE, I QUERIED THIS WITH THE HELP LINE AND MY BRANCH APPARENTLY THIS IS FOR PULLING ARCHIVE STATEMENTS. I USED MY OWN INTERNET, MY OWN PAPER TO DO THIS, NO WHERE IS A WARNING THAT I WILL BE CHARGED FOR THIS.I GET CHARGED TO ACCESS MY OWN ACCOUNT. I NEED THIS MONEY TO BE REFUND, NO WHERE WAS I WARNED OR DID I SIGN AN AGREEMENT THAT I WILL BE CHARGED, YESTERDAY THE BRANCH MANAGER WHERE I BANK, TOLD ME IF I CAME INTO THE BANK, THEY WARN CLIENTS TO SAY THEY WILL BE CHARGED,THIS WAS NOT THE CASE WITH ME ON INTERNET BANKING. ALOS THE FIRST TIME THEY TRIED TO TAKE THE MONEY THERE WAS INSUFFICIENT FUNDS, THEY TRIED AGAIN FEW DAYS LATER, THIS WILL GIVE ME A BAD SCORE. I NEED THIS MONEY TO BE REFUNDED ASAP</p>