INTERNET APPLICATIONS SUPPOSE TO BE AN EASY QUICK SMOOTH PROCESS

On 31 January 2018 I increased my personal loan online to assist my daughter with her registration fees at Potchefstroom University. The loan was pre-approved but I had to mail my proof of residence and payslip. I done it immediately. On 1 February I phoned to follow up as the registration already had to be paid on the 29th. The consultant told me the process will take ANOTHER 3 DAYS!! This isn't quick and simple? Registration has closed and thus my daughters Student Card has been revoked and she is denied as we were not able to pay the registration fees. I phoned the loan centre today again spoke to a consultant who wasn't really interested or showed empathy to my daughters access been revoked, DIDNT EVEN ASK for a reference, account or ID number just said that this is the process and its takes three days - finished and klaar!! So how quick and easy process can it be to verify a payslip and capture an proof of residence? Absa has once again disappointed me :( And yet my problem still not resolved