Internet app access and premium banker treatment

I'm currently a premium banker and have internet banking which I'm paying for but don't have access to both. I've escalated the issues called internet banking call centre that I'm struggling to access the application but didn't get help, went to the ABSA branch still didn't get assistance. I'm currently stuck unable to pay beneficiaries and no one at ABSA is actually will to fix the issues. I've done everything they said I must do but still nothing is happening. I'm paying for a service but can't access it and the bank is doesn't care.